Política de reembolso
Refund Policy for Digital PDF Guide
Overview
Because our product is a digital PDF guide delivered instantly upon payment, it is not subject to a traditional return policy. However, your satisfaction is our priority, and we offer a 14-day refund guarantee under the conditions described below.
Nature of the product
This is a downloadable digital product (PDF guide). Upon completing your purchase, you receive immediate access to the guide. Because digital files cannot be "returned" once accessed, refunds are evaluated on a case-by-case basis in good faith.
14-day refund window
If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the original purchase date. Requests submitted after this period will not be eligible for a refund.
How to request a refund
To initiate a refund, please send an email to: pdfguideedge@gmail.com
Please include the following in your email:
- Your full name
- The email address used at checkout
- Your order number or proof of purchase
- A brief reason for your refund request
Processing time
Once your refund request is received and reviewed, we will respond within 3 business days. Approved refunds will be processed back to your original payment method. The time for the refund to appear on your account may vary depending on your bank or payment provider.
Non-refundable circumstances
We reserve the right to decline refund requests in the following cases:
- The request is submitted more than 14 days after purchase
- There is evidence of misuse, abuse of the refund policy, or repeated refund requests
- The product was purchased as part of a bundle or promotional offer with specific terms
Contact us
If you have any questions about this policy or your purchase, do not hesitate to reach out to us at pdfguideedge@gmail.com. We are happy to help.